Returns & Exchanges

At Greenhouse, we prioritize the freshness and safety of our food products; therefore, we offer a satisfaction guarantee on all items within 14 days of delivery. If your order arrives damaged or does not meet our quality standards, we are committed to making it right through a refund or replacement.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a photo of the product in question to initiate a claim.

• 2.
  Quality Review

  Our team will review your request within 24 hours to ensure it meets our health and safety guidelines for food returns.

• 3.
  Disposal or Return

  For perishable items, we typically ask you to dispose of the product safely; for non-perishables, we will provide a prepaid shipping label.

• 4.
  Refund Processing

  Once approved, a refund will be issued to your original payment method, appearing in your account within 3 to 5 business days.